Dear Mr. Clysdale:
I have been using your West Coast Kia service department since purchasing my 2014 Optima Turbo SX in August 2014 and I am writing this letter to formally and publicly commend one of your employees for the excellent service he has provided me over this time and more recently, during my last service visit. The level of service that your Assistant Service Manager Nic Mennie has extended to me has been far beyond my expectations.
The reason I am writing now is I recently brought my car in for a regular service and before bringing it in I noticed there was water in the driver’s side year outer left taillight. I mentioned this to Nic and my concern there was a leak and an excessive amount of condensation inside the lens, so much so it was obviously noticeable on my once-over/ walk-around of my car before bringing it in for service. [continue reading…]
Newly weds, Colton and Allysha Hunt are ready to take that next step in their marriage, buying a new car together and they turned to West Coast Kia for some guidance through this monumental moment. Congratulations to the Hunt’s on the purchase of their new 2014 Kia Optima! Sending you well wishes and a lifetime of happy moments together.
Congratulations to Gary Grigg on his winning “Best Exotic Car” with his 2015 Kia K900. He was won this award at the Thunder Kings Motors Group Association “Saturday Night Under the Lights Car and Motorcycle Show and Shine 2015” Basic For Babies Fundraiser on August 8th. [continue reading…]
Today I am writing to you to commend the West Coast KIA Service Department
I want to thank your service department for the excellent service I received from Dylan Lopez, Mobeen Mohammed and the rest of your team.
I think as a consumer it should be dually noted the honesty of your service team shows that they truly have your customer’s best interest at heart, in today’s world that is a great asset that should not go unnoted. You see on June 5th, 2014
I brought my 2001 KIA MAGENTIS in for repairs. Your team repaired the problem (we thought) at that time. Then yesterday July 16th, 2014 my car started doing the same thing again. When I spoke with the service manager he very quickly made arrangements to have my car brought in at 10:00AM the following morning to diagnose the problem. So today I brought my car back into the service department. While I relaxed in your very comfortable waiting area to see what the diagnoses was. I enjoyed a fresh coffee, while doing so your service manger came back to speak to me about 30 minutes later. He said I have some news about your car. I was like… oh okay thinking to myself how much is this going to cost me now. I was very surprised and pleased when the manager told me that they KIA would take care of the cost to fix the problem as I had just had my car in on June 5th for the exact same problem. Then he supplied me with a loaner vehicle a 2014 KIA SOUL very nice car by the way.
The repair was no charge because they had repaired the car so recently. Having a mechanic that one can trust gives a welcome sense of security in today’s world. I will recommend WEST COAST KIA to all my friends.
Johanne Foulds of RJF Janitorial