Today I am writing to you to commend the West Coast KIA Service Department
I want to thank your service department for the excellent service I received from Dylan Lopez, Mobeen Mohammed and the rest of your team.
I think as a consumer it should be dually noted the honesty of your service team shows that they truly have your customer’s best interest at heart, in today’s world that is a great asset that should not go unnoted. You see on June 5th, 2014
I brought my 2001 KIA MAGENTIS in for repairs. Your team repaired the problem (we thought) at that time. Then yesterday July 16th, 2014 my car started doing the same thing again. When I spoke with the service manager he very quickly made arrangements to have my car brought in at 10:00AM the following morning to diagnose the problem. So today I brought my car back into the service department. While I relaxed in your very comfortable waiting area to see what the diagnoses was. I enjoyed a fresh coffee, while doing so your service manger came back to speak to me about 30 minutes later. He said I have some news about your car. I was like… oh okay thinking to myself how much is this going to cost me now. I was very surprised and pleased when the manager told me that they KIA would take care of the cost to fix the problem as I had just had my car in on June 5th for the exact same problem. Then he supplied me with a loaner vehicle a 2014 KIA SOUL very nice car by the way.
The repair was no charge because they had repaired the car so recently. Having a mechanic that one can trust gives a welcome sense of security in today’s world. I will recommend WEST COAST KIA to all my friends.
Sincerely,
Johanne Foulds of RJF Janitorial
